Frequently Asked Questions

FAQ

Product quality

How can I be sure that your product is of quality?
Our product is made with high-quality materials, carefully selected to ensure performance and durability. We collaborate with production experts to follow industry best practices and ensure a consistent level of excellence. Additionally, we have received numerous positive testimonials and reviews from our loyal customers, which is a testament to their satisfaction.

Price

Why is your product more expensive than others?
Although our product is slightly more expensive, the price of our bags reflects the attention we pay to detail, as well as the quality of the materials and manufacturing processes used. A KENSTY bag is designed to be much more than just an accessory: it is a masterpiece that combines style, practicality, and longevity. Instead of purchasing multiple less durable bags, choosing KENSTY guarantees you a stylish and reliable product for years to come, thus reducing your impact on the environment and promoting responsible consumption.

Adaptability and style

Are your bags suitable for different looks and occasions?
Versatility is at the heart of our creations at KENSTY. Our collections feature timeless yet modern designs, designed to suit all facets of your life. Whether it's for an elegant dinner, a business meeting, or a casual outing with friends, our bags are designed to complement your outfit while providing functional spaces for your essentials. With a KENSTY bag, you're always ready to face the day with style and confidence.

Guarantee and satisfaction

What happens if I have a problem with my bag?
At KENSTY, we pride ourselves on the quality of our products and want your experience to be flawless every step of the way. That's why we offer a full warranty covering any manufacturing defects. If anything goes wrong, our attentive and responsive customer service team will work with you to resolve the situation as quickly as possible. Whether it's a repair or a replacement, we're committed to ensuring your 100% satisfaction.

Ethical practices and sustainability

Are your bags made in an environmentally and human-friendly way?
KENSTY is committed to ethical and sustainable practices. We collaborate with responsible workshops where artisanal know-how is valued and where the working conditions of artisans are a priority. Our designs incorporate environmentally friendly materials, and we actively work to reduce our environmental footprint at every stage of production. By choosing KENSTY, you are supporting a brand that places ethics and sustainability at the heart of its values.